Basic Commands for collecting Logs from SL500
Basic Commands for Collecting Logs from SL500
# drive all
# drive <address> info
# drive <address> state
# drive <address> getconfig
# libstate print
# lib getconfig
# frameinfo print
# cartridge print
# print log error
# print log warning
# print log info
# print log config
# print log diag
# version print
Note:- The address you can get from the drive all output itself .Please enter the address of the failed drive or, all the drives for the 2nd 3rd and 4th command outputs.
Useful PDF's for Troubleshooting
1. SL500 Fault Isolation Guide
2. SL500 Troubleshooting Guide
3. SL500 Basics
How to Collect Data Information for Drive/Media Error Using SL Console
Steps to Follow
Use the following steps to acquire information from SL Console:
1) Login to remote SL Console using User ID: 'admin', Password: 'XXXXXX
2) Create the following log and save the following files.
Tools ----> Reports ----> Log ----> EventLog - Error Warn Info ----------> Save
Tools ----> Reports ----> Log ----> EventLog - Error Warn Info Trace ----> save
Tools ----> Reports ----> Status Details ----> Library Details -------------> Save
Tools ----> Reports ----> Status Details ----> Drive Details ---------------> Save
Tools ----> Reports ----> Status Details ----> Robot Details --------------> Save
Tools ----> Reports ----> Status Details ----> Cartridge Details ----------> Save
Tools ----> Reports ----> Status Summary ----> Library Information -----> Save
Tools ----> Reports ----> Status Summary ----> Drive Summary --------> Save
Tools ----> Reports ----> Status Summary ----> Robot Summary --------> Save
Tools ----> Reports ----> Status Summary ----> Cartridge summary -----> Save
Tools ----> Reports ----> Version ----> Hardware Version ----------------> Save
Tools ----> Reports ----> Version ----> Software Version ----------------> Save
Note : Not all data listed above are require for all cases but it is good to have them.
SL500
Tools ----> Reports ----> Statistics ----> Drive Media Events ------------> Save
Note : Older version may not work.
Getting "Open report file failed"
SL3000/SL8500
Tools ----> Reports ----> Statistics ----> Drive Media Events -----------> Save
Tools ----> Reports ----> Statistics ----> Drive Events ------------------> Save
3) Error or screen shot from the backup software that indicate a tape or media issue.
4) Once the files have been collected attach them to the Service Request for analysis.
Reference : Doc ID 1563844.1
How to Collect Error Warning Info Logs and Library Information Using SL Console
Steps to Follow
Use the following steps to acquire Error Warning Info logs and Library Information using SL Console:
1. Open the SL Console application.
2. Enter your User ID: and Password: and the ip address of the library, press Log On and wait for the connection to complete.
3. Review and record events from the library event log by going to Tools.
- Expand the list below Log, select Event Log.
- Error Warning Info and wait for it to load on the Reports window.
- Once the load completes, press the Save button and save the file to your hard drive (*as a text file and not the default HTML*).
4. Acquire Library Information by going to Tools.
- Expand the list below Status Summary and select Library Information and wait for it to load on the Reports window.
- Once the load completes press the Save button and save the file to your hard drive (*as a text file and not the default HTML*).
These files can then be attached to the Service Request for analysis.
Reference : Doc ID 1483089.1